Frequently Asked Questions - Web writingI made an order the other day, yet haven’t paid for it. How do I pay for the order without creating a new one?

Please, go to our website, user and enter your username and password. If you forgot your password, please, click “Request new password” tab right above the login fields. If you do this, an email with new password instructions should arrive to your registered email account immediately.

When I enter my username and password, the system says my details are invalid. What should I do?

At the login page please, make sure that you use correct username. Try to enter username and password in login fields, and if that variant does not work, enter your registered *email* and password.

If this does not help, click «Request New Password» tab right above the login fields. You should receive an email with new password instructions to your registered email account immediately.

I forgot my password. Can you help me out?

If you forgot your password, please go and click “Request new password” tab right above the login fields. You should receive an email with new password instructions to your registered email account immediately.

If you have not received instructions to your email, first check your spam folder, and make sure that you enter correct username (or email) in «Request new password» field. If nothing works, contact our support team and they will reset the password for you manually.

I cannot access my account. What should I do?

To access your account, first you need to login.

Please, log in and enter your username and password. If you forgot your password, please, click “Request new password” tab right above the login fields. If you do this, a message with new password instructions will arrive to your registered email account immediately.

If you have not received instructions to your email, first check your spam folder, and make sure that you enter correct username or email in «Request new password» field. If nothing works, contact our support team and they will reset the password for you manually.

Am I supposed to close the project when I am done with it? What happens to the project once I close it?

After you download your paper, please check it to make sure it complies with your requirements. If you are completely satisfied with the order, you can close it. If you are not sure about teacher’s feedback or have not checked the paper yet, you have 10 days to review the paper and request revision/rewrite/another writer etc. Within 10 days upon submission of the paper it will close automatically and the writer will be paid for this order.

I want revision on order that has already been closed

Our Rules provide free revisions within 10 days from final order submission, so when you receive a paper, or a revision, you should contact us with next revision request within 10 days so that we would make it free of charge. After this period, the writer gets paid for the given project and according to our Writers Agreement, we cannot force him revise the paper free of charge once again.

I received a work that doesn’t meet my order requirements

If you feel that the work you received from us does not comply with your order requirements, you can request revision right on project page, and specify the amount of time that you can grant for revising the paper.

If you feel that the writer that did the work for you, does not have proper expertize for the assignment, contact our support team and they will reassign writer for your project.

Can I have a particular writer to do my order?

Sure, you can choose the writer for your next orders from the list of the writers that have already worked on your previous papers, or you can leave the «preferred writer» field on the order page blank and the new order will go to the writer who has proper expertize and is most interested to do it. If you want a writer with some very specific expertize that has not worked on your papers before, we can select such writer for you upon your request and assign it to your order after you post your project.

Do you sell reused papers? Can I be sure that my paper is original?

We will never sell you any part of material that was copied directly from the Web or any book, taken from essay databases of reused from anyone’s previously completed paper. All our papers are written from scratch precisely according to your requests and details. We produce 100% original papers, they are checked with special plagiarism detection software to make sure there is no copy-pasted material.